FX-Viewer

The ticket for this application does not support the current version of this software

If you are getting the message "the ticket for this application does not support the current version of this software" it is highly probably that you are trying to use an old version of FX-Viewer that is no longer supported. This usually happens when someone has an older FX-Viewer installer stored on their computer (v1.02), which will no longer work with our new licensing system. Users should always make sure they are using the most recent update from the Client Login area on the website.

Here is what we would like you to do to resolve the issue:

1. Delete any FX-Viewer folders from 
Applications > Color-Logic and empty the trash (it is important you empty the trash)

2. Download the latest installer for FX-Viewer from here FX-Viewer 1.03

3. Go to the following location on your Mac and delete the original FX-Viewer ticket file:

Users > Shared > Ticket > delete anything called "FX-Viewer" and empty the trash (it is important you empty the trash)

FXV1a

3. Run the new installer FX-Viewer v1.03  ... it might give you the following pop-up message. If it does, click NO to discard the backup license. This should then allow you to run the installer and do a clean install with the correct version of FX-Viewer.

FXV1b

"FX-Viewer" is not optimised for your Mac - error message

If you are attempting to install FX-Viewer and get the following screen error message:

MacOSHiSierra

This happens when you are attempting to install and run the FX-Viewer program on Mac OS High Sierra. It is a warning from Apple that the application program is 32bit, and Apple is moving towards only supporting 64bit applications. This DOES NOT mean that the program will not work, as it should run without issue. If you do encounter any issues, please contact us for assistance.

For more information on this issue, please
CLICK HERE

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

FX-VIEWER Is showing a gray page when opening file to preview

Solution:

Please ensure that you are using Ghostscript v9.05. This version is the exact version required to work with our application program. If you have installed a different version to what is recommended by Color-Logic, please remove it and install the correct version, which may be
downloaded here

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

FX-Viewer is showing me blue looking images!

A blue rendered image is usually a profile issue related to the new Retina and 5k Mac displays – If you are seeing a blue rendered image in your FX-Viewer, you have two options:

Option 1.
Calibrate your monitor using an industry approved device (not the apple display controls in system preferences, you need a dedicated monitor calibration device). Example devices are, Datacolor Spyder5Express, X-rite Eye One Display Pro, etc. Calibrate your monitor and you should be good to go.

Option 2.
If you do not have a monitor calibration device, you can download a ready made profile which you can install on your Mac, using the link below. We have also provided a short video to show you how to install the profile:

https://spaces.hightail.com/space/M4h4rrx4w2


Blue-Screen

Error creating file. 1008:5,-5000 Access denied error


FX-V-error

This error message is usually due to an issue with your Administrator rights for installing the FX-Viewer application program – The message is telling you that you can't install the tools and folders because you don't have full admin rights, or if you do, it can mean that you have damaged preference files on your Mac.

How to resolve
Locate your Applications Folder and do a "get info" on it, and then ensure your admin settings are "read & Write" but ensure you have "apply to enclosed items" by clicking on the settings fly out menu:

permissions


Now try the installation again and it should install correctly for you.

FX-Viewer won't process my file and keeps showing me an image of a Rolex watch...

The issue is typically caused by FX-Viewer not having full read/write privileges for the user. Locate the Color-Logic folder within the Applications folder (Applications > Color-Logic) and do a "Get Info" and apply "Read & Write" privileges to all files/folders for your user, making sure to "apply to enclosed items" as indicated in the visual below. This normally takes care of the issue. Also this normally happens in managed environment (schools, larger company's where IT installs and manages everything).

FX-Viewer permissions

FX-Viewer tells me that it is missing XQuartz

If you are using a Mac with OS X 10.7 or greater, you will have to install XQuartz-2.7.4 or greater, you can find that at http://xquartz.macosforge.org/. According to the XQuartz documents, you will need to log off your computers user account and log back in after installing XQuartz

FX-Viewer - "Image Import" Could not render the PDF using Ghostscript" error. Please make sure Ghostscript is installed.

We have setup GhostScript to RIP at a fixed 200 dpi. There is a texture size limit, depending on which GPU you use: typically 4K (4096x4096) (although this limit is 8K on high-end GPUs). So if PDF is larger than 4096 pixels / 200 inch in either dimension, this leads to an image that are too large for 3-D rendering.

So if this happens, you will need to create a smaller PDF in order to render it within FX-Viewer.

The download link for Ghost Script does not work...

The location of the Ghost Script installer has changed, please go to http://gs.color-logic.com to download.

How do I Create Movies of my FX-Viewer files?

Creating a movie of your FX-Viewer design to show to your customer or for use as marketing tools for your sales force, blogs, website tutorials or presentations is extremely simple. Download the steps here.

FX-Viewer System Requirements

IMPORTANT - MAC OS CATALINA (64bit)
FX-Viewer Mac OS Compatibility: Mac OS X 10.5 - 10.14
We are working on a 64bit version of FX-Viewer for the use with Mac OS 10.15 Catalina. If you update your computers to Mac OS 10.15, FX-Viewer will no longer work.


RETINA MACS: Please read this FAQ if you are using a new Retina or 5k Mac display


- Operating System: Mac OS X 10.5 - 10.14
- GPU: ATI X1600 or newer, or NVIDIA GeForce 6 or newer
- Intel CPUs only

Any machine originally shipping with 10.5 - 10.14 will be capable of running the application. Upgraded machine will require a GPU roughly 6 years old or newer. Machine without a GPU, that is, "integrated graphics" ("Intel graphics"), as found in older MacBooks, are not supported. Newer integrated graphics machines will actually run the software, but with very slow performance. For MacBooks, this means the Model Identifier at a minimum is, MacBook4,1.

In addition GhostScript must be installed in order for FX-Viewer to function, you can download it at http://gs.color-logic.com

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