The ticket for this application does not support the current version of this software

If you are getting the message "the ticket for this application does not support the current version of this software" it is highly probably that you are trying to use an old version of FX-Viewer that is no longer supported. This usually happens when someone has an older FX-Viewer installer stored on their computer (v1.02), which will no longer work with our new licensing system. Users should always make sure they are using the most recent update from the Client Login area on the website.

Here is what we would like you to do to resolve the issue:

1. Delete any FX-Viewer folders from 
Applications > Color-Logic and empty the trash (it is important you empty the trash)

2. Download the latest installer for FX-Viewer from here FX-Viewer 1.03

3. Go to the following location on your Mac and delete the original FX-Viewer ticket file:

Users > Shared > Ticket > delete anything called "FX-Viewer" and empty the trash (it is important you empty the trash)

FXV1a

3. Run the new installer FX-Viewer v1.03  ... it might give you the following pop-up message. If it does, click NO to discard the backup license. This should then allow you to run the installer and do a clean install with the correct version of FX-Viewer.

FXV1b

Image-FX "Parser Error"

If when attempting to install the Color-Logic Image-FX plugin for Adobe Photoshop, you are getting an error message related to "parser", this typically happens when you have an image already open in Photoshop when you are try drag and drop the .jsx installer onto the working Photoshop area – You can't have any image open when dragging and dropping, as Photoshop thinks you are trying to add the .jsx script into the image!

You need all images closed in Photoshop, if using the drag and drop method of installing, or alternatively, use the file menu for installing –
File > Scripts > Browse and then navigate to the .jsx installer file.


ImageFX-parse

RIP issues

If you are noticing areas on your design failing to output correctly once ripped, try switching on the APPE (Adobe PDF Print Engine) option in your RIP if available, which handles overprint and transparency, better.

Below is an example from the Color-Logic Print Test Forms that was created to highlight these type of RIP issues before you go to print:


RIP-Issue

"FX-Viewer" is not optimised for your Mac - error message

If you are attempting to install FX-Viewer and get the following screen error message:

MacOSHiSierra

This happens when you are attempting to install and run the FX-Viewer program on Mac OS High Sierra. It is a warning from Apple that the application program is 32bit, and Apple is moving towards only supporting 64bit applications. This DOES NOT mean that the program will not work, as it should run without issue. If you do encounter any issues, please contact us for assistance.

For more information on this issue, please
CLICK HERE

Recyclability of Metallic Inks

It has to be understood that the statements made below are the result of Color-Logic Inc interaction with the printing industry and its associations.

This information is provided as general information to our customers, but does not release the potential user of our products from the responsibility to determine suitability of the product in their application. No liability is assumed for the correctness and completeness of the information presented. The statements are not legally binding and shall not be used in any litigation.


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