FX-Viewer and Mac OS Tahoe

FX-Viewer and macOS Tahoe
If you are updating your Mac to macOS Tahoe, you will need to re-install FX-Viewer by downloading the installer again from SMART Centre.
macOS Tahoe introduces changes to system-level permissions and security protocols that affect how the FX-Viewer licence is activated and verified.
There is no change to the FX-Viewer software itself — the re-installation simply updates the licence wrapper so that it is compatible with macOS Tahoe.
To re-install FX-Viewer:
  1. Delete the existing FX-Viewer application from your Applications folder.
  2. Download the latest FX-Viewer installer from SMART Centre.
  3. Run the installer and follow the on-screen instructions.
  4. If you have previously installed and activated FX-Viewer, you will most likely be asked during installation whether you would like to use an existing ticket.
    Click YES. This will ensure that your existing licence is retained.
  5. Once the installation is complete, FX-Viewer should open and operate as normal.
Important: You do not need to activate a new licence. The installer will update the licence wrapper to ensure compatibility with macOS Tahoe while retaining your existing licence.

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