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Color-Logic | Special Effects for Print | Support | FAQs

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

FX-VIEWER Is showing a gray page when opening file to preview

Solution:

Please ensure that you are using Ghostscript v9.05. This version is the exact version required to work with our application program. If you have installed a different version to what is recommended by Color-Logic, please remove it and install the correct version, which may be
downloaded here

Can't open FX-Viewer in Mac OS Sierra, due to Apple Gatekeeper!

Apple has made Gatekeeper even more strict than usual! With Mac OS Sierra, Apple has removed the default settings for allowing third party applications from being installed.


Here's how to Allow Apps from Anywhere in Gatekeeper for macOS Sierra

  1. If you have System Preferences open, please QUIT before you begin the next steps!
  2. 1. Open the Terminal app from the /Applications/Utilities/ folder and then enter the following command syntax:

sudo spctl --master-disable
2. Press "return" and authenticate with an admin password and then press return

Gatekeeper1

3. Relaunch System Preferences and go to “Security & Privacy” and the “General” tab


You will now see the “Anywhere” option under ‘Allow apps downloaded from:’ Gatekeeper options

gatekeeper2



Returning to Default Gatekeeper Security in macOS Sierra
You can also reverse this and go back to the default strict Gatekeeper settings of only allowing apps from the Mac App Store and identified developers by issuing the following command string:

sudo spctl --master-enable

Hitting return and re-authenticating will return macOS Gatekeeper back to its strict default state of disallowing random apps from launching. 

gatekeeper3

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

FX-Viewer is showing me blue looking images!

A blue rendered image is usually a profile issue related to the new Retina Mac displays – If you are seeing a blue rendered image in your FX-Viewer, please download and watch the short video from this link, and use the profile included (supplied in the download link):

https://spaces.hightail.com/space/M4h4rrx4w2


Blue-Screen

How does Color-Logic handle customer support and training?

All Color-Logic licensees are provided with access to our online login area, which is what we call "The Vault" — this is our locked area for customers only. Within that login area there are simple "Steps" that the customer works through — it's a very simple case of printing Test Forms and Swatch Books/Colour Charts, Printing samples for marketing yourselves, watching our training videos to learn how to use the tools, and of course access to our latest software installers.

If a Color-Logic licensee has any trouble using the tools, installing etc, then it is advised that you consult our extensive FAQ section (sorted in to logical sections), we also offer assistance via email (English only). We have recorded webinars that customers can play at their own convenience, or should a customer want one to one training, then we offer a paid webinar service (English only). However, most users find that the support material we provide is very in-depth and easy to follow. All our documentation (User Manual, Literature etc) is in Multiple language (French, German, Spanish, Italian, Chinese etc)

Below is a visual of the Client Login area, and you can see the easy steps that we mention.

TheVault

We also have technical papers, tutorial videos, and some additional sales tools, such as PowerPoints and videos to play at customer visits or events...We like to pride ourselves on creating everything that a user could possibly need, but if there's something we have missed, or you think would be a good idea, please let us know and we will address it.

Our system is normally be installed by the customer - usually the prepress person. There's no hardware to install, nothing to add on to your presses, it's just software, colour palettes and plugins for designing! These are installed by our software installers for Mac and PC. We have a section on the Client Login area where customers download the latest installers. All a client needs to do is double click the installer and follow the onscreen instructions!

How to use our tools is easy, designing with metallics is the harder part, which is why we created mini movies of all our effects, so that designers and prepress etc, can watch a simple movie to learn how to do things like, adding a watermark to a metallic area using Adobe Illustrator, or how to make metallic gradations in Adobe InDesign!

Error creating file. 1008:5,-5000 Access denied error


FX-V-error

This error message is usually due to an issue with your Administrator rights for installing the FX-Viewer application program – The message is telling you that you can't install the tools and folders because you don't have full admin rights, or if you do, it can mean that you have damaged preference files on your Mac.

How to resolve
Locate your Applications Folder and do a "get info" on it, and then ensure your admin settings are "read & Write" but ensure you have "apply to enclosed items" by clicking on the settings fly out menu:

permissions


Now try the installation again and it should install correctly for you.

What causes Liner Curl?

Would you like paper or plastic? In the sign, screen and digital markets, vinyl film manufacturers generally pick paper release liners. Plastic liners are more frequently used for label stock. Paper affords many advantages compared to plastic. It is very heat stable…more stable at high temperatures because plastic can deform. Paper also provides consistent performance. Most importantly, paper is cost effective.

The disadvantage is that because it is paper, it can easily gain or lose moisture depending on the shop environment. When I worked for screen printers, it was a common practice to condition the stock the day before a print run to stabilize the sheet, so it would lay flat on the bed of the press. Sheeted material was racked face to face so the release liner could gain or lose moisture depending on the shop environment.

Changes in humidity can cause paper liners to grow or contract. When exposed to excessive humidity, some liners can grow and curl toward the print. When the liner loses moisture, it can contract causing the sheet to curl toward the liner side. See photograph A.

papercurl
Photograph A


Regardless of which way the liner curls, it can give printers fits. The solution is a polycoated release liner. Typically a plastic resin is extruded onto either one or both sides of a paper sheet. This gives you the best of both worlds. You can the advantages of a plastic liner, as well as a cost-competitive paper liner. The polyolefin coating improves the resistance of the liner to moisture absorption as well as improving the overall dimensional stability and layflatness of the sheet, as shown in photograph B.

papercurl-1
Photograph B.


Other factors, however, can affect the dimensional stability of the liner during processing at the film manufacturer or when digitally printing and laminating. Here are a couple of examples:

• During adhesive coating, the release liner is exposed to heat, which can dry the liner out. Exposed to a humid shop environment, dry liners can grow and curl. To combat this problem, many manufacturers will remoisturize their liners.
• Exposure to heat can result in the liner losing moisture, which can result in the liner shrinking causing poor layflat or sheet curl.
• Mechanical tension during lamination can stretch the overlaminate. Stretched films tend to stretch back to their original shape, which can result in the laminated print curling.
Printing with heavy concentrations of solvent or ecosolvent ink can result in the print curling. Solvent inks can consist of 70% or more of solvent. When the solvent evaporates, the inks contracts. This often results in the graphic curling to the print side as shown in photograph C.

papercurl-2
Photograph C.


© 2014 Jim Hingst
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