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Color-Logic | Special Effects for Print | Support | FAQs

What version of Adobe are you running? Find out here...

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

I cannot see the Color Palettes after Installing

If you cannot see the Color Palettes after your installation of Color-Logic, it could be down to one of a couple possible issues:

1. Using the incorrect installer
2. Not watching the Tutorial Videos or Reading the User Manual, to explain where to find the palettes and how to manually load the one for Adobe InDesign

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

How do I install the Skype Meetings app for attending your Webinars?

Solution:

Please watch our short video demonstration on how to install the Skype Meetings App and join one of our hosted webinars


WATCH HERE on our YouTube account

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

FX-VIEWER Is showing a gray page when opening file to preview

Solution:

Please ensure that you are using Ghostscript v9.05. This version is the exact version required to work with our application program. If you have installed a different version to what is recommended by Color-Logic, please remove it and install the correct version, which may be
downloaded here