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Color-Logic | Special Effects for Print | Support | FAQs

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

FX-Viewer is showing me blue looking images!

The FX-Viewer application is not currently compatible with the latest Retina Display iMacs due to an incompatibility between the rendering engine and the graphics card. Users with effected machines will see blue rendered images, as per the visual below. The only way to resolve this at this time, is to install FX-Viewer on a different Mac that is compatible. For compatibility check, please click here

Blue-Screen

How does Color-Logic handle customer support and training?

All Color-Logic licensees are provided with access to our online login area, which is what we call "The Vault" — this is our locked area for customers only. Within that login area there are simple "Steps" that the customer works through — it's a very simple case of printing Test Forms and Swatch Books/Colour Charts, Printing samples for marketing yourselves, watching our training videos to learn how to use the tools, and of course access to our latest software installers.

If a Color-Logic licensee has any trouble using the tools, installing etc, then it is advised that you consult our extensive FAQ section (sorted in to logical sections), we also offer assistance via email (English only). We have recorded webinars that customers can play at their own convenience, or should a customer want one to one training, then we offer a paid webinar service (English only). However, most users find that the support material we provide is very in-depth and easy to follow. All our documentation (User Manual, Literature etc) is in Multiple language (French, German, Spanish, Italian, Chinese etc)

Below is a visual of the Client Login area, and you can see the easy steps that we mention.

TheVault

We also have technical papers, tutorial videos, and some additional sales tools, such as PowerPoints and videos to play at customer visits or events...We like to pride ourselves on creating everything that a user could possibly need, but if there's something we have missed, or you think would be a good idea, please let us know and we will address it.

Our system is normally be installed by the customer - usually the prepress person. There's no hardware to install, nothing to add on to your presses, it's just software, colour palettes and plugins for designing! These are installed by our software installers for Mac and PC. We have a section on the Client Login area where customers download the latest installers. All a client needs to do is double click the installer and follow the onscreen instructions!

How to use our tools is easy, designing with metallics is the harder part, which is why we created mini movies of all our effects, so that designers and prepress etc, can watch a simple movie to learn how to do things like, adding a watermark to a metallic area using Adobe Illustrator, or how to make metallic gradations in Adobe InDesign!

I cannot see the Color-Logic "Find a Printer" map, all I see if a white area!

If you cannot see the Find a Printer map and all you see is a white screen (like the visual below) it is highly probable that your web browser has its "Block Pop-Ups" switched on:

1. Go to your settings for each browser (you may need to go to the Advanced settings)
2. Switch off the block pop-up option, or grant permission for the Color-Logic site to allow pop-ups
3. Quit and re-open the browser

Visual of the missing map for reference…

blankmap

HELP! My palettes and plugins are not installing!

If you cannot see the Color-Logic palette and plugins, after installation, it is highly probable that there are admin rights issues for the enclosing folders on your computer, where the Color-Logic installers needs to place its components. This issue can be caused by either security features that some company Administrators use within some organisations, in order to block users from installing third party applications/tools, or it could simply be that the enclosing folders do not have Read/Write applied within your computer hierarchy (including all sub folders)

1. Make sure you have local admin rights. (please check with your systems administrator)
2. If you are on a PC – Lower or turn off UAC (User Account Control)
3. Install Color-Logic again.

If you still have issues, please contact us for further assistance.