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Color-Logic | Special Effects for Print | Support | FAQs

How do I install the Skype Meetings app for attending your Webinars?

Solution:

Please watch our short video demonstration on how to install install the Skype Meetings App and join one of our hosted webinars


WATCH HERE on our YouTube account

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

FX-VIEWER Is showing a gray page when opening file to preview

Solution:

Please ensure that you are using Ghostscript v9.05. This version is the exact version required to work with our application program. If you have installed a different version to what is recommended by Color-Logic, please remove it and install the correct version, which may be
downloaded here

Can't open FX-Viewer in Mac OS Sierra, due to Apple Gatekeeper!

Apple has made Gatekeeper even more strict than usual! With Mac OS Sierra, Apple has removed the default settings for allowing third party applications from being installed.


Here's how to Allow Apps from Anywhere in Gatekeeper for macOS Sierra

  1. If you have System Preferences open, please QUIT before you begin the next steps!
  2. 1. Open the Terminal app from the /Applications/Utilities/ folder and then enter the following command syntax:

sudo spctl --master-disable
2. Press "return" and authenticate with an admin password and then press return

Gatekeeper1

3. Relaunch System Preferences and go to “Security & Privacy” and the “General” tab


You will now see the “Anywhere” option under ‘Allow apps downloaded from:’ Gatekeeper options

gatekeeper2



Returning to Default Gatekeeper Security in macOS Sierra
You can also reverse this and go back to the default strict Gatekeeper settings of only allowing apps from the Mac App Store and identified developers by issuing the following command string:

sudo spctl --master-enable

Hitting return and re-authenticating will return macOS Gatekeeper back to its strict default state of disallowing random apps from launching. 

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"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2